shipping + returns
WE SHIP WORLDWIDE
We offer a flat rate shipping fee of AUD$25 per order.
USA: To your door in 5-7 business days
Australia and rest of the world: To your door in 14 business days
Artworks are dispatched from the United States and Australia. Unframed work is carefully packed in paper or plastic sheeting and placed in a stiff cardboard mailer for safe delivery. Framed artwork (Australia only) is professionally packaged by the framer.
DUTIES + TAXES
All goods are VAT and GST tax inclusive.
All duties and import taxes charged are the responsibility of the customer. PHOLIO does not refund nor cover any duties or taxes incurred on your order.
All prints are checked before shipment and packaged with car to ensure they arrive in the same condition they left. Due to the delicate nature of paper and risk of fingerprints on artworks, returns of unframed prints can only be accepted if a package is unopened. All framed works are final sale due to the custom build of each frame.
. We of course want to ensure you are happy with the quality of your print and frame. Should we have missed something in our pre-shipment checks, please contact firstname.lastname@example.org within 3 days of delivery.